On launch day Netmarble posted separate fixes for three errors, and the rest come from its other notices. Find the text on your screen in the table; errors with a longer fix have their own guide below.
VAMPIR errors: symptom, cause and fix
| Error / symptom | Cause | What to do |
|---|---|---|
| “ACCESS FROM THIS IP IS RESTRICTED” | VPN, proxy or a shaky network | Turn the VPN off; use home Wi-Fi or a cable |
| Can’t connect on PC (some countries) | Launch-day connection bug, fixed October 28 | Close the game and update in the Netmarble Launcher |
| “Fatal error” on PC | Old graphics driver or two GPUs clashing | Update the driver, turn off GPU scheduling |
| Paid, but “Payment has been cancelled” (PC) | Browser blocked local network access | Allow local network access for Netmarble sites |
| Can't make a character | Server is full, creation closed | Another server in your region or a new world |
| Coupon reward missing | Launch-night bug, or you haven't relogged | Relog; missed rewards come by mail |
| No coupon box on iPhone | Apple's rules | Redeem on Netmarble's coupon page |
| Twitch Drops missing | Launch-night bug, now fixed | The reward comes by mail |
| Can't log in on a new phone | Device registration is on, new device isn't registered | Register the new device with a phone code |
| Netmarble Connect shows red | Remote play setting is off | Turn on Remote Setting, wait for green, then start the game |
For “ACCESS FROM THIS IP IS RESTRICTED” in VAMPIR, turn off your VPN and proxy; for the PC “Fatal error”, update your graphics driver; for “Payment has been cancelled”, allow local network access in your browser.
Detailed guides by error
If your login gets stuck after switching phones or reinstalling, it’s almost always device registration. Jump to the guide for the error on your screen:
Source / rights
“ACCESS FROM THIS IP IS RESTRICTED” and can’t connect on PC
“Payment has been cancelled”: charged but cancelled
Logging in on a new phone: device registration
Can't create a character: Character Creation Restricted
VAMPIR ban: why accounts get suspended
Netmarble Connect and the PC Launcher
Why didn't my VAMPIR coupon reward arrive?
The reward goes to the mail of the character you redeemed on; the launch-night bug that swallowed rewards was fixed on October 27 (UTC-7). For the iPhone coupon site and your PID, see its own guide.
VAMPIR coupon reward not received
Source · coupon.netmarble.comNetmarble: VAMPIR coupon page
How to redeem VAMPIR coupon codes
Related guides
How to download VAMPIR on PC, Android and iOS
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