VAMPIR coupon reward not received: what to do

VAMPIR coupon reward not received: mail, PID and redeeming on iPhone

First published: Nov 1, 2026 · VAMPIR Global · PC / Android / iOS

Bloodshape summon tickets from Uncommon to Legendary — Image: Netmarble

Source / rights

Image / usage information: © Netmarble Corp. & Netmarble Neo Inc. Resmî VAMPIR görseli. · Image source ↗

Why didn't my VAMPIR coupon reward arrive?

The most common cause is checking on the wrong character: if your account has several, the reward only shows on the character you redeemed with. Open the mail on that character; if it's still empty, log out and back in.

VAMPIR coupon reward summary card: the reward goes to the logged-in character's mail, the launch-night bug was fixed on October 27 and rewards mailed on October 29, on iPhone use coupon.netmarble.com with your PID — Coupon reward: where it goes

Source / rights

Image / usage information: © VAMPIR Global. Official server website, used for sourced game reporting. · Image source ↗

Short answer

Coupon rewards go to the mail of the character you're logged in on; log in again if you don't see it. The launch-night bug was fixed on October 27 (UTC-7) and missed rewards were mailed on October 29. On iPhone, redeem on Netmarble's coupon site with your PID.

Was the launch-night coupon bug fixed?

Yes. According to Netmarble's known issues notice, rewards not arriving after a coupon was used was fixed on October 27 at 20:05 (UTC-7). Affected players got their rewards by mail on October 29 at 04:15 (UTC-7). A similar Twitch Drops bug was fixed on October 27 at 19:39 (UTC-7), and missed drops arrive by mail.

How do I redeem a coupon on iPhone?

There's no in-game coupon box on iPhone. Redeem on Netmarble's coupon page with your member ID (PID). The PID is in game under Menu > Options > Account/Terms of Service, on the Account Information (PID) line.