What gets you banned in VAMPIR?

In the terms of service notice posted on launch day, Netmarble said it inspects abnormal gameplay records and acts under its terms of service. The notice has four main headings:

VAMPIR account penalties summary card: bots, multiple accounts and unauthorized programs mean a data reset or permanent ban; refund abuse, RMT and bug exploits mean items taken back and a suspension
Which violation, which penalty?
Source / rights
Image / usage information: © VAMPIR Global. Official server website, used for sourced game reporting. · Image source ↗
Short answer

Netmarble said on November 2 that it actioned 217,827 VAMPIR accounts. Bans come for bot farms, macros, unauthorized programs, bug abuse, real-money trading (RMT) and abusive chat. Penalties range from a data reset to a permanent suspension.

How many VAMPIR accounts got banned? The November 2 ban wave

In its penalty notice of November 2, Netmarble said it took action against 217,827 accounts. The list covers October 28, 09:00 to November 2, 09:00 UTC, across every region.

The notice gives three reasons: soliciting real-money trades; unauthorized programs, bot farms, macros and bug abuse; and profanity, abuse and spam. Bans hit in real time, and the notice only rounds up the finalized ones. Player reports sent to customer service get checked too.

Bot farms, multiple accounts and unauthorized programs

Playing with multiple accounts or abnormal methods, and using or distributing programs Netmarble doesn't provide, is banned. The penalty is a data reset or a permanent suspension. In some cases your queue priority for servers or certain content is lowered.

Payment cancellation, refund abuse and RMT

Cancelling a payment through the store after receiving the product, and selling in-game resources for real money on outside sites (RMT), is banned. Resources and items gained this way are taken back from both the buyer and the seller; payments or Marketplace access can be paused during the investigation.

A field fight during auto hunting with EXP, Gold and Diamond counters on screen
Image: Netmarble
Source / rights
Image / usage information: © Netmarble Corp. & Netmarble Neo Inc. Resmî VAMPIR görseli. · Image source ↗

The only way to cancel a payment or get a refund is Netmarble's Customer Support Center. Cancelling through the store can get your account suspended.

Bug exploits and disruptive behavior

Using bugs to damage the economy or balance is banned: everything gained is taken back and the account can be suspended. Spreading false rumors, abusive language and offensive behavior can also lead to a suspension.

FAQ

I think my ban was unfair, what do I do?
Open a 1:1 ticket at Netmarble's Customer Support Center; include your account details and when you got the penalty.

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