VAMPIR
VAMPIR errors and official fixes: ACCESS FROM THIS IP IS RESTRICTED, the PC Fatal error, Payment has been cancelled, coupon and character creation problems.
Netmarble said on November 2 that it actioned 217,827 VAMPIR accounts. Bans come for bot farms, macros, unauthorized programs, bug abuse, real-money trading (RMT) and abusive chat. Penalties range from a data reset to a permanent suspension.
For “ACCESS FROM THIS IP IS RESTRICTED” in VAMPIR, turn off your VPN and proxy; for the PC “Fatal error”, update your graphics driver; for “Payment has been cancelled”, allow local network access in your browser.
Coupon rewards go to the mail of the character you're logged in on; log in again if you don't see it. The launch-night bug was fixed on October 27 (UTC-7) and missed rewards were mailed on October 29. On iPhone, redeem on Netmarble's coupon site with your PID.
If character creation is closed, that server is full and Netmarble has paused new characters there; it isn't a bug. As of November 1, 09:08 UTC, 10 of 30 servers were open: Wine, Opus, Canon, Jet and Sapphire. Pick an open server in your region.
If you get “ACCESS FROM THIS IP IS RESTRICTED”, fully close any VPN, proxy or IP changer and restart the game. Switch from a hotspot or public Wi-Fi to your home network or a cable on PC. Still blocked? Open a 1:1 ticket with Netmarble and include your network details.
Tap Account Security at the bottom left of the start screen, name the device, enter your phone number and the code you get; once it’s registered, the new device can log in. You can remove old devices from the same screen.
Click the site information button left of the address bar and turn the permission on, or set pay.netmarble.com to Allow under Site settings, then pay again. If you blocked it at login, allow apis.netmarble.com in Chrome’s Site settings.
If VAMPIR shows “Fatal error” on PC, first uninstall your graphics driver and install the latest one. Still crashing? Turn off hardware-accelerated GPU scheduling in Windows, and if you have both integrated and dedicated graphics, disable the integrated card in Device Manager.
