You finished paying, but the screen says “Payment has been cancelled.” (Netmarble’s notice title calls it “Payment was canceled.”). It’s not the game, it’s your browser: under a new security policy the browser asks for local network access during login or payment, and if you hit Block, you get this pop-up.

Payment has been cancelled pop-up after a VAMPIR payment on PC
The “Payment has been cancelled.” pop-up after paying on PC. Source: official Netmarble notice.
Source / rights
Image / usage information: © Netmarble Corp. & Netmarble Neo Inc. Image from an official VAMPIR global notice, used for sourced game reporting. · Image source ↗

If you blocked it during payment

  1. Click the site information button at the top left of the browser (the icon left of the address bar), turn on Local network access and try the payment again.
  2. No toggle there? Open Site settings and set Local network access for pay.netmarble.com to Allow.
Short answer

Click the site information button left of the address bar and turn the permission on, or set pay.netmarble.com to Allow under Site settings, then pay again. If you blocked it at login, allow apis.netmarble.com in Chrome’s Site settings.

If you blocked it during login (Chrome)

  1. Open Settings from Chrome’s menu at the top right.
  2. Go to Privacy and security > Site settings.
  3. Find apis.netmarble.com in the list and click it.
  4. Set Local network access to Allow, then log in again.

I allowed it, but my purchase still didn’t arrive

Netmarble’s notice doesn’t say what happens to a payment that showed the cancel pop-up. If the item still isn’t there after you allow access and log back in, open a ticket with Netmarble Customer Support before paying again, and include the payment date and amount.

Source · vampirgb.netmarble.comNetmarble: payment cancelled notice

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